At Global Diagnostics, we understand the importance of your investment. That's why we offer a flexible return policy designed to provide confidence and satisfaction with your purchase. Customer satisfaction is our utmost priority.
30-Day Money Back Guarantee
We offer a 30-day money-back guarantee, provided the product is in its original packaging and condition, unworn or unused. You have 30 days from receiving your item to test it, ensure it meets your needs, and decide if you want to return it for a refund.
To initiate a return, you must have a valid Proof of Purchase. Contact our customer support team via email or WhatsApp (green icon at the bottom) and state your reason for returning. We reserve the right to verify the issue before proceeding with the return.
If your return request is accepted, we will provide the return address and further instructions. You are responsible for all shipping costs, including duties and taxes. Items sent without first requesting a return will not be processed.
Refund Process
We will process your refund once we have received and inspected your returned item(s). We will notify you upon receipt and inspection of your returned item(s). The refund amount will be adjusted for any shipping costs, taxes and duties, missing parts, packaging, defects, or damages.
If your return is approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.
No Returns or Refunds on Digitally Delivered Products and Services
Due to the nature of digitally delivered goods and services, we cannot accept returns or provide refunds. Please carefully review item descriptions and contact us with any questions before placing your order to ensure you purchase the correct product. We do not accept return or refund requests for PDF manuals, software, or any other digital services once they have been digitally delivered, such as when a download link has been provided or software has been installed.
However, you may request a cancellation and refund before your order is digitally delivered.
In very rare circumstances, partial refunds may be offered. These exceptions include situations where a software license has expired, and we have no way to replace it, or if the software malfunctions and we are unable to fix it. This policy applies only to customers within our warranty period. The refund amount will be agreed upon in a manner that is fair to both parties.
Force Majeure
In the case of force majeure, any party (we or the client) that is fully or partially unable to perform their obligations must immediately notify the other party in writing, describing the force majeure event.
Dispute Resolution
Disputes shall be settled through mutual negotiations based on goodwill. Should amicable settlement fail within a reasonable period, the dispute will be resolved in court under our local country legislation.
Questions about our Return/Refund Policy?
We would love to answer any question you have for us. Just contact us!