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Don't worry, Help is Here

Reliable technical support that you can count on!

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Technical Support

We pride ourselves on offering the best possible technical support for all our customers through our highly qualified team.

If you recently bought something from us and require technical support, you MUST provide the following:

  • Order Number
  • Brief description of the issue (Including pictures or videos if possible)

Technical support is readily available for all customers under warranty. Communication through WhatsApp or Email only.

Please make sure you have a fast and stable internet connection so we can provide remote support via TeamViewer!

RELIABLE HELP WHEN YOU NEED IT

At Global Diagnostics, we understand that even the best laptop can face challenges. Whether it's a Windows crash, hardware or software malfunction, or any other issue, we are here to assist you. As part of our commitment to customer satisfaction, we provide comprehensive technical support to customers under warranty, often free of charge. Our support includes advice, troubleshooting, repair, and maintenance to ensure your diagnostic machine continues to function perfectly. Please note that technical support does not include training.

EXPERIENCED AND EXPERT TEAM

Our Technical Support Team is composed of IT professionals and Diagnostic Experts. This diverse and skilled team is always ready to help you tackle any issue you encounter with our products. With decades of experience, our team's proficiency and dedication are unmatched.

COMMITMENT TO CONTINUOUS LEARNING

Our team hold various certifications and degrees in hardware and software and has vast experience in this ever-changing industry. We strive to continuously enhance our skills and learn to stay current with industry trends.

MULTILINGUAL SUPPORT

To assist a diverse customer base, our technical support team uses advanced translator software, allowing us to provide comprehensive support to all our customers via text, eliminating any language barrier.

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