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Reliable technical support that you can count on!

Request Tech Support

Technical Support

If you have recently bought something from us and are in need of technical support, you MUST provide the following:

  • Proof of Purchase (To show what and when you've bought from us - invoice, email confirmation, eBay purchase history, etc.)
  • Brief description of issue, including pictures or videos if possible

Technical support is readily available for customers under warranty and will be provided via WhatsApp only, as it allows for easy communication, including the sharing of texts, pictures, and videos.

Please make sure you have a fast and stable internet connection so we can provide remote support!

RELIABLE HELP WHEN YOU NEED IT

At Global Diagnostics, we understand that even the best laptop can face challenges. Whether it's a Windows crash, hardware or software malfunction, or any other issue, we are here to assist you. As part of our commitment to customer satisfaction, we provide comprehensive technical support to customers under warranty, often free of charge. Our support includes advice, troubleshooting, repair, and maintenance to ensure your diagnostic machine continues to function perfectly. Please note that technical support does not include training.

EXPERIENCED AND EXPERT TEAM

Our Technical Support Team is composed of IT professionals and Diagnostic Experts. This diverse and skilled team is always ready to help you tackle any issue you encounter with our products. With decades of experience, our team's proficiency and dedication are unmatched.

COMMITMENT TO CONTINUOUS LEARNING

Our team hold various certifications and degrees in hardware and software and has vast experience in this ever-changing industry. We strive to continuously enhance our skills and learn to stay current with industry trends.

MULTILINGUAL SUPPORT

To assist a diverse customer base, our technical support team uses advanced translator software, allowing us to provide comprehensive support to all our customers via text, eliminating any language barrier.

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